Mercure Lyon Centre Saxe Lafayette

Perfectly located close to the Part-Dieu train station and within walking distance from the center. A nice restaurant at the hotel that we went to for lunch and dinner a couple of times. The beds were big and comfortable. There is a small swimming pool if you want to take a quick dip. Overall a good stay.

Breakfast on 15 Aug Public Holiday was a disaster. I arranged for my family to have breakfast at the hotel as it was my grandaughter's 16th birthday for around 9.15am .On entering the Dining Room I saw that the tables had not been cleared of dirty dishes . All tables were occupied except for singles and my grandaughter commented the food was depleted No yoguart etc. There were 2 dining room staff on duty and they could not cope. It was not their fault as One member had to greet each new guest to give the room nos. We attended the reception and returned with staff member to the dining room . Our family offered to clean the table and to give a cloth to wipe the table but this was refused. There was no solution as there were only 2 staff on duty . We reattended to the reception and I asked for the duty manager,who attended and heard our complaint. We decided to leave the hotel as there was no resolution. I had to tell the manager it was a Managergerial problem and NOT the dining room staff. I asked for a credit for the breakfast but the manager advised I should contact Booking .Com THIS WAS NOT THE SOLUTION AS I PAID THE HOTEL ON ARRIVAL AND NOT BOOKING.COM. BOOKING .COM WILL ALWAYS ASK THE CLEANT TO LIASE WITH THE HOTEL. I MADE A COMMENT IT WAS NOT WHAT I EXPECTED IN A 4 STAR HOTEL. (The hotel also took EUR 300 on my AU Credit Card in the event of damage- I was told the credit could not be credited as I had paid in full ) . I give Credit to the Catering Manager as the following morning and the remainder of our stay -Extra Staff were on hand, who removed the dishes and cleaned tables as soon as they were vacated. There was a staff member who replinished the food . The remaing days the breakfast was as it should be. On the Friday after obtaining the Manager's name I asked for a refund which was immediately credited to my Credit Card. We departed on Monday 19 th and the 300 Euro was released on that day.

The reception was great and we were allowed to check in before 3pm. The breakfast was amazing with a variety of options and a big thanks to the lady at "La garage" who made a delicious omelettes every morning. The beds were very comfortable and the fridge and water kettle is a plus in the room. The heated pool was nice for relaxation in the evenings.

Great location with good transport links. Pleasant bar with light meal options which were decent and good value. Room facilities, comfort and decor were perfect.

Very comfortable beds, cool, quiet room (aircon), plenty of pillows and towels, friendly staff, nice bar, kettle in room and free milk from the bar.