Mercure Lyon Centre Saxe Lafayette
손님 리뷰
Perfectly located close to the Part-Dieu train station and within walking distance from the center. A nice restaurant at the hotel that we went to for lunch and dinner a couple of times. The beds were big and comfortable. There is a small swimming pool if you want to take a quick dip. Overall a good stay.
Anastasia
2024년 10월
The staff is very friendly, helpful and caring. Much appropriated. Hote is clean and perfectly situated. Not far restaurants and from the center (15 mins walk from "Cordeliers"). There's an indoor pool and gym area.
Brandi
2024년 12월
Spacious room and comfortable large beds. There is a safe indoor parking. Careful assistants help with parking (it would be very risky to do it on your own without experience for a relatively large car!!! but if you have strong nerves, you can watch this process from the passenger seat - it's worth it!!!))) You can collect drinking water yourself on the floors (we didn't immediately understand this, and the staff forgot to warn you), bottles for this are on the first floor. You can walk to the center.
Yulia
2024년 6월
Breakfast on 15 Aug Public Holiday was a disaster. I arranged for my family to have breakfast at the hotel as it was my grandaughter's 16th birthday for around 9.15am .On entering the Dining Room I saw that the tables had not been cleared of dirty dishes . All tables were occupied except for singles and my grandaughter commented the food was depleted No yoguart etc. There were 2 dining room staff on duty and they could not cope. It was not their fault as One member had to greet each new guest to give the room nos. We attended the reception and returned with staff member to the dining room . Our family offered to clean the table and to give a cloth to wipe the table but this was refused. There was no solution as there were only 2 staff on duty . We reattended to the reception and I asked for the duty manager,who attended and heard our complaint. We decided to leave the hotel as there was no resolution. I had to tell the manager it was a Managergerial problem and NOT the dining room staff. I asked for a credit for the breakfast but the manager advised I should contact Booking .Com THIS WAS NOT THE SOLUTION AS I PAID THE HOTEL ON ARRIVAL AND NOT BOOKING.COM. BOOKING .COM WILL ALWAYS ASK THE CLEANT TO LIASE WITH THE HOTEL. I MADE A COMMENT IT WAS NOT WHAT I EXPECTED IN A 4 STAR HOTEL. (The hotel also took EUR 300 on my AU Credit Card in the event of damage- I was told the credit could not be credited as I had paid in full ) . I give Credit to the Catering Manager as the following morning and the remainder of our stay -Extra Staff were on hand, who removed the dishes and cleaned tables as soon as they were vacated. There was a staff member who replinished the food . The remaing days the breakfast was as it should be. On the Friday after obtaining the Manager's name I asked for a refund which was immediately credited to my Credit Card. We departed on Monday 19 th and the 300 Euro was released on that day.
Barry
2024년 8월
- It was only one night before our flight, but it was a great feeling of: Great experience guaranteed because "it's a Mercure". - The bed is suuuper comfortable, true king-size bed. Super clean, the bedroom and bathroom were very spacious and above average for a 4-star hotel. - Effective check-in and check-out. Great location to move around the city. - Fair price (€112) within the expected range for Lyon. - As a sensitive sleeper, I appreciated the quiet room they provided—no noise from neighbors either:)
Amanda
2025년 1월
Great location with good transport links. Pleasant bar with light meal options which were decent and good value. Room facilities, comfort and decor were perfect.
Peter
2024년 9월
A nice hotel in a good location - in a very quiet area and about 10 - 15 minute walk to main shopping/eating areas (over the river). Also about a 10 minute walk from Westfield shopping centre. 15 minute walk from Foch metro so easy to get too from the aiport using public transport. Room was a REALLY good size and was very clean and modern. Bed was super comfortable. When we were in Lyon the temperature peaked at 41degrees.......the air con in the room worked well and was very welcome! Breakfast was good and there was a lot of choice. Bathroom a good size and shower was lovely and warm! Staff also very friendly. Lyon is jusy lovely.
Marc
2023년 8월
Very clean hotel with small but adequate pool and workout space. We got there early and the lady at reception was great getting our bags stored.
Charles
2023년 7월
Definetively the breakfast!!! Simply delicious, abundant and for every taste. Beds were very comfortable and rooms very quiet. Location really optimal
Ziofamma
2024년 10월
Very spacious room with an area away from the bed to relax or work.
Kent
2025년 1월
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